FAQ

Frequently Asked Questions (FAQ)

Effective Date: 18 June 2026

Brand Disclosure: Freedom of Movement HQ ("FOM") is a digital wellness and performance brand operated under Primal Fuel. Following the integration of FOM into the Primal Fuel brand, certain digital delivery systems, payment processing, customer support functions, and communications may operate under the Primal Fuel name.

1. When will I receive my product?

Immediately after successful payment.

Your purchase will:

  • Appear on the order confirmation page

  • Be delivered to the email address provided at checkout

If you do not receive access within a few minutes, please check your spam or junk folder.

2. What if I entered the wrong email address?

Mistakes happen.

If you entered an incorrect email address during checkout, please contact us as soon as possible with:

  • Full name

  • Order number (if available)

  • Proof of payment

We will verify your purchase and resend your product to the correct email address.

Email: freedomofmovenentsa@gmail.com

3. What format are your products delivered in?

Most products are delivered digitally in the following formats:

  • PDF guides and ebooks

  • Worksheets and templates

  • Downloadable resources

  • Digital educational materials

As our platform evolves, future products may also include:

  • Video training

  • Private member portals

  • Interactive resources

  • Digital toolkits

4. Do you offer refunds?

Due to the digital nature of our products, all sales are generally final.

Refunds may only be considered in limited circumstances, including:

  • Duplicate payments

  • Payment processed but product not delivered

  • Verified technical issues preventing access that cannot be resolved

Please review our Refund Policy for full details.

5. Can I share, copy, or resell the products?

No.

All products sold by Freedom of Movement HQ are licensed for personal use only.

You may not:

  • Share purchased files

  • Upload content publicly

  • Redistribute materials

  • Resell any product

  • Claim ownership of our content

Unauthorised use or distribution may result in suspension of access and legal action where applicable.

6. I did not receive my product. What should I do?

Before contacting support, please:

  • Check your spam or junk folder

  • Confirm your email address was entered correctly

  • Allow up to 10 minutes for delivery

If you still cannot access your purchase, contact us for assistance.

Email: freedomofmovenentsa@gmail.com

7. Do you update your products?

Yes.

We regularly improve and update our resources to ensure they remain relevant and valuable.

Updates may include:

  • Improved formatting

  • Enhanced clarity

  • Additional resources

  • Updated strategies or information

Where applicable, updates may be provided at no additional cost.

8. How do I contact support?

For customer support, technical assistance, or general enquiries:

Email: freedomofmovenentsa@gmail.com

Support Hours:
Monday – Friday
09:00 AM – 05:00 PM (SAST)

We aim to respond within 24–48 business hours.

9. Are your products beginner-friendly?

Yes.

Our resources are designed to be:

  • Clear

  • Structured

  • Practical

  • Easy to follow

They are suitable for beginners as well as those looking to improve existing skills.

10. Will I get guaranteed results?

No.

We do not guarantee any specific health, financial, business, or personal outcomes.

Results depend on factors such as:

  • Consistency

  • Effort

  • Experience

  • Application of the material

  • Individual circumstances

Our products provide educational systems and information only.

Your results depend on how you apply them.

11. Are these physical products?

No.

Freedom of Movement HQ sells digital products only.

No physical goods are shipped or delivered.

All purchases are fulfilled electronically.

12. What topics do your products cover?

Our products are built around three core pillars:

Move Better

Fitness, mobility, recovery, nutrition, and physical performance.

Think Better

Productivity, habits, focus, planning, and personal development.

Earn Better

Digital business, e-commerce, artificial intelligence, automation, and modern income skills.

These pillars form the foundation of everything we create.

Freedom of Movement HQ
A Primal Fuel Brand

Move Better.
Think Better.
Earn Better.